Privacy Policy

Introduction

Nepal Trek Spot is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for trekking and adventure activities in Nepal.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand how we handle your information.

Information We Collect

Personal Information: We collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Passport details and nationality for permit processing
• Emergency contact information
• Medical information and fitness level for safety purposes
• Dietary restrictions and special requirements
• Travel preferences and previous trekking experience

Financial Information: When you make bookings or payments, we collect:

• Payment card information (processed securely through third-party providers)
• Billing address and transaction details
• Bank account information for refunds when applicable

Technical Information: We automatically collect certain information when you visit our website:

• IP address, browser type, and operating system
• Website usage data and navigation patterns
• Device information and screen resolution
• Cookies and similar tracking technologies data

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide trekking services, process bookings, arrange permits, and coordinate your adventure activities in Nepal.

Safety and Security: To ensure your safety during treks by sharing relevant medical information with guides and maintaining emergency contact details.

Communication: To send booking confirmations, itinerary updates, safety briefings, and important travel information.

Legal Compliance: To comply with government regulations, obtain necessary permits, and fulfill reporting requirements for tourism activities.

Marketing: With your consent, to send newsletters, promotional offers, and information about new trekking packages and services.

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: We share information with trusted partners including guides, porters, accommodation providers, and transportation services necessary for your trek.

Government Authorities: We share required information with Nepal government agencies for permit processing, immigration purposes, and compliance with tourism regulations.

Emergency Situations: In case of medical emergencies or rescue operations, we may share relevant information with healthcare providers, rescue services, and emergency contacts.

Legal Requirements: We may disclose information when required by law, court order, or government regulations.

Business Transfers: In the event of a merger, acquisition, or business transfer, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission on our website
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Physical security measures for document storage

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Essential Cookies: Necessary for website functionality, including security and basic navigation features.

Analytics Cookies: Help us understand website usage patterns to improve our services and user experience.

Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Booking and service information: Retained for 7 years for business and legal compliance purposes
• Medical information: Retained during active service period and for 2 years afterward
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics data: Typically retained for 2-3 years

We regularly review and securely delete information that is no longer needed for business or legal purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information that we hold.

Correction: Request correction of inaccurate or incomplete personal information.

Deletion: Request deletion of your personal information, subject to legal and business requirements.

Opt-out: Unsubscribe from marketing communications at any time through email links or by contacting us.

Data Portability: Request a copy of your personal information in a structured, commonly used format.

International Data Transfers

As we operate in Nepal and serve international clients, your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Contractual agreements with service providers
• Compliance with applicable data protection laws
• Implementation of appropriate technical and organizational measures

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We recommend reviewing the privacy policies of any third-party services you use.

We work with various third-party service providers, including payment processors, email marketing platforms, and analytics services, each with their own privacy practices.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during the booking process
Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Address: Thamel, Kathmandu, Nepal

Phone: +977 985 105 867

Email: privacy@nepaltrekspot.com

Data Protection Officer: info@nepaltrekspot.com

Governing Law

This Privacy Policy is governed by the laws of Nepal. Any disputes arising from this policy will be resolved in accordance with Nepalese law and jurisdiction.